Refund Policy

When you can request a refund for a Nova purchase, and how to do it.

Last updated October 4, 2026

At a glance

  • 72-hour window

    Request a refund within 72 hours of your purchase.

  • Play by the rules

    A blacklist for breaking the usage policy voids the refund.

  • Ask support

    Email us or open a ticket on Discord with your order details.

1Eligibility

Purchases are eligible for refund requests within 72 hours of the transaction, provided no whitelisted account has been blacklisted for violating our Usage Policy.

2When refunds aren't available

  • Requests made more than 72 hours after the transaction.
  • Purchases where any whitelisted account has been blacklisted for violating the Usage Policy.

3How to request a refund

Contact our support team within the 72-hour window and include:

  • The email address you used at checkout.
  • Your order or invoice ID, from your invoice email.

4Contact